FAQs

QWERTY & magneti keyboards

Q: I am having a problem connecting my keyboard to my phone based on the instructions provided, do you have any tips?

When connecting the keyboard to your phone, instead of pressing the fn + power key just once, try pressing both buttons rapidly until the keyboard shows up on your Bluetooth settings.

Q: What devices does the Magneti and QWERTY keyboards work with?

The Moguls Mobile Magneti Keyboard Case works with the iPhone 5/5s/ and the QWERTY Keyboard Case works with the Samsung Galaxy S4 model.

Q: What is the difference between the QWERTY and Magneti keyboards?

The Magneti keyboard is magnetic (sticks to the case in two positions—open and closed) and it also detaches from the case, so you can attach it only when you want to use the keyboard. The QWERTY keyboard is attached to the back of the case and it slides in and out of the case for use. Both devices connect to your phones Bluetooth settings.

Q: Does either keyboard require charging and how long does the charge last?

Yes, both the QWERTY and Magneti keyboard require charging and they both use a standard micro USB cable (supplied) charging is required every 7-10 days depending on usage.

Screen Protectors

Q: What devices are Moguls Mobile screen protectors available for?

Moguls Mobile screen protectors are available for the most popular devices, including iPhone 4/4s; iPhone 5/5s/5c; iPad 3rd and 4th generation; iPad mini; iPad Air; Samsung Galaxy S3 and S4; and Samsung Galaxy Note 2 and 3. We add new devices regularly, so check back often if you don’t see your device listed.

Q: What happens if I decide to remove my screen protector from my device?

You can remove your screen protector at anytime without causing damage to your screen. Carefully begin to peel it off your device from any corner and it will not leave any sticky residue.

chargers & cases

Q: What devices does the Moguls Mobile Chargego multi-device charger work with?

The Chargego multi-device charger works with most iPhone®, iPad®, BlackBerry, Samsung, HTC, e-readers and digital cameras that have a micro-USB input. They are not compatible with any Motorola devices. The Chargego comes with a charging cable and multiple attachments for USB, USB-mirco, Apple iPhone 4/4s ( iPhone 5 users must use their existing USB charging cable.

Q: What devices are the Moguls Mobile B2 battery charging cases available for?

Moguls Mobile B2 battery charging cases are currently only available for the Samsung Galaxy S3 and S4 models. We will have new models available soon.

Moguls Conferencer™ --Bluetooth Speaker

Q: What devices does the Moguls Conferencer™ + speaker work with?

The Moguls Conferencer speaker works with all devices that can connect via Bluetooth including, but not limited to, the iPhone, iPad, Samsung Galaxy, and HTC.

Q: Does the Moguls Conferencer also have a microphone to speak into?

Yes, the Moguls Conferencer has a built-in microphone that can be used for a true, external speakerphone and can act just like your mobile phone for both listening and speaking.

PAYMENT AND SALES TAX

Q: What type of payments do you accept?

We currently accept all major credit cards as well as PayPal.

Q: Do you charge sales tax?

Applicable sales tax will be added to purchases by New York state residents at checkout, or if your state requires sales tax for online purchases.

Shipping

Q: Do you ship worldwide?

Yes, we ship anywhere in the world and additional charges may apply.

Q: How is shipping calculated?

Shipping is automatically calculated at checkout based on your location and shipping carrier and varies by product.

Q: How long will it take to receive my shipment after purchase?
You will receive your Moguls Mobile™ products between 1-2 weeks from the date of purchase, unless otherwise noted.

 

Moguls product Returns & Guarantee

Q: What is your return policy?
We offer a 30-day return policy on all unused products. If you are not completely satisfied with your Moguls Mobile™ purchase, you may return it for a full refund of the retail price, less shipping costs. Please go to our Returns Page for more information.

 

Q: Is there a Guarantee on Moguls Mobile™ products?
Yes, there is a Lifetime Replacement Guarantee on all Moguls Mobile screen protectors registered within 30 days of purchase. For more information please visit our Lifetime Guarantee and Returns and Replacements page. There is no guarantee on any of the charging products.